Sumo Logic incident

Problem with Logs Collection and Metrics Collection in North America 1 (US1)

Minor Resolved View vendor source →

Sumo Logic experienced a minor incident on April 14, 2026 affecting Logs Collection and Metrics Collection, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 04:40 PM UTC
Resolved
Apr 14, 2026, 04:50 PM UTC
Duration
9m
Detected by Pingoru
Apr 14, 2026, 04:40 PM UTC

Affected components

Logs CollectionMetrics Collection

Update timeline

  1. investigating Apr 16, 2026, 08:03 AM UTC

    We are currently investigating reports of problems with Logs Collection and Metrics Collection. The symptoms are: latency in processing and displaying log data and latency in processing and displaying metrics data. We will provide more information soon.

  2. monitoring Apr 16, 2026, 08:03 AM UTC

    We have implemented a fix for the issue affecting Logs Collection and Metrics Collection. The symptoms are: latency in processing and displaying log data and latency in processing and displaying metrics data. We are currently monitoring the results.

  3. resolved Apr 16, 2026, 08:04 AM UTC

    We are no longer seeing issues with Logs Collection and Metrics Collection and normal operation has been restored at this time.