Subsplash incident

Web players (SnapPages and Web App) failing to load files that were recently uploaded.

Major Resolved View vendor source →

Subsplash experienced a major incident on February 3, 2024 affecting SnapPages and Web tools, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2024, 09:21 PM UTC
Resolved
Feb 03, 2024, 11:13 PM UTC
Duration
1h 52m
Detected by Pingoru
Feb 03, 2024, 09:21 PM UTC

Affected components

SnapPagesWeb tools

Update timeline

  1. investigating Feb 03, 2024, 09:21 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 03, 2024, 09:42 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 03, 2024, 10:12 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 03, 2024, 10:43 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Feb 03, 2024, 10:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 03, 2024, 11:13 PM UTC

    This incident has been resolved.