Subsplash incident

Direct links to Media Items and Live Stream items returning error page

Minor Resolved View vendor source →

Subsplash experienced a minor incident on April 25, 2024 affecting Subsplash Live and Web tools, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2024, 11:07 PM UTC
Resolved
Apr 25, 2024, 11:31 PM UTC
Duration
24m
Detected by Pingoru
Apr 25, 2024, 11:07 PM UTC

Affected components

Subsplash LiveWeb tools

Update timeline

  1. investigating Apr 25, 2024, 11:07 PM UTC

    We are currently investigating an issue causing short links to media items and live streams to return an error page that reads "Oops! Page not found." This is affecting direct links to media items and live streams, but should not affect playback in the app or web embeds.

  2. monitoring Apr 25, 2024, 11:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 25, 2024, 11:31 PM UTC

    This incident has been resolved.