Subsplash incident

Giving Dashboard returning 500 error and Giving page continuously loading

Minor Resolved View vendor source →

Subsplash experienced a minor incident on May 9, 2024 affecting Subsplash Giving, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2024, 05:02 PM UTC
Resolved
May 09, 2024, 05:23 PM UTC
Duration
20m
Detected by Pingoru
May 09, 2024, 05:02 PM UTC

Affected components

Subsplash Giving

Update timeline

  1. investigating May 09, 2024, 05:02 PM UTC

    We are currently investigating an issue causing Giving Dashboards to display a 500 error and some Giving pages to display a continuous loading wheel

  2. identified May 09, 2024, 05:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 09, 2024, 05:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 09, 2024, 05:23 PM UTC

    This incident has been resolved.