Subsplash incident

Web App, Embeds, and Blocks not loading

Major Resolved View vendor source →

Subsplash experienced a major incident on May 14, 2024 affecting Web tools, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2024, 12:57 PM UTC
Resolved
May 14, 2024, 01:47 PM UTC
Duration
49m
Detected by Pingoru
May 14, 2024, 12:57 PM UTC

Affected components

Web tools

Update timeline

  1. investigating May 14, 2024, 12:57 PM UTC

    We are currently investigating an issue causing the Web App, Embeds, and Blocks to show a "502 Bad Gateway" message.

  2. investigating May 14, 2024, 01:16 PM UTC

    We are continuing to investigate this issue.

  3. identified May 14, 2024, 01:35 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 14, 2024, 01:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 14, 2024, 01:47 PM UTC

    This incident has been resolved.