Subsplash incident

Live Streams returning error code instead of starting

Critical Resolved View vendor source →

Subsplash experienced a critical incident on May 26, 2024 affecting Subsplash Live, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2024, 10:37 PM UTC
Resolved
May 26, 2024, 11:07 PM UTC
Duration
30m
Detected by Pingoru
May 26, 2024, 10:37 PM UTC

Affected components

Subsplash Live

Update timeline

  1. investigating May 26, 2024, 10:37 PM UTC

    We are currently investigating an issue causing an error code that reads "could not access the specified channel or stream key" when attempting to start a live stream

  2. identified May 26, 2024, 10:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 26, 2024, 10:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 26, 2024, 11:07 PM UTC

    This incident has been resolved.