Subsplash incident
Giving Data not recording and Batches returning error message
Subsplash experienced a minor incident on July 24, 2024 affecting Subsplash Giving, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2024, 08:24 PM UTC
We are currently investigating an issue causing Giving Data for Donations, Payments, and Transactions to not record, as well as creating batches returning an error message. This does not affect donor's ability to give gifts or payments.
- identified Jul 24, 2024, 08:26 PM UTC
The issue has been identified, and the ability to commit batches has been restored. We are currently working on a fix for Giving Data to be recorded in the Dashboard. This does not affect donor's ability to give gifts or payments.
- monitoring Jul 24, 2024, 08:33 PM UTC
A fix has been implemented, and all data related to gifts and payments will record correctly moving forward. Our team is currently working on restoring data that was not recorded due to this issue.
- resolved Jul 24, 2024, 10:51 PM UTC
This incident has been resolved. You should see any missing gift or payment from transactions during this incident appear in your dashboard in the next couple days.