Subsplash incident

Clients Redirected to a Pricing Page After Selecting "Live" in the Dashboard Menu

Major Resolved View vendor source →

Subsplash experienced a major incident on January 28, 2025 affecting Subsplash Live, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 09:45 PM UTC
Resolved
Jan 28, 2025, 10:33 PM UTC
Duration
48m
Detected by Pingoru
Jan 28, 2025, 09:45 PM UTC

Affected components

Subsplash Live

Update timeline

  1. investigating Jan 28, 2025, 09:45 PM UTC

    We are currently investigating this issue.

  2. identified Jan 28, 2025, 10:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 28, 2025, 10:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 28, 2025, 10:33 PM UTC

    This incident has been resolved.