Subsplash incident

SnapPages Web Builder, Apps and Livestreams unable to load.

Critical Resolved View vendor source →

Subsplash experienced a critical incident on January 21, 2024 affecting Mobile apps and SnapPages and 1 more component, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2024, 02:45 PM UTC
Resolved
Jan 21, 2024, 04:51 PM UTC
Duration
2h 6m
Detected by Pingoru
Jan 21, 2024, 02:45 PM UTC

Affected components

Mobile appsSnapPagesTV apps

Update timeline

  1. investigating Jan 21, 2024, 02:45 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 21, 2024, 03:02 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 21, 2024, 03:43 PM UTC

    Our team is currently investigating an issue where users are unable to load their SnapPages web builder, mobile apps, or live streams.

  4. identified Jan 21, 2024, 04:03 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jan 21, 2024, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 21, 2024, 04:51 PM UTC

    This incident has been resolved.