Subsplash incident
Events tab and events in calendars not loading
Subsplash experienced a major incident on February 4, 2024 affecting Mobile apps and Subsplash App Dashboard, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2024, 02:34 AM UTC
Our team is currently investigating an issue where the events tab in your dashboard or events in calendars are not loading, preventing users from creating new events or editing existing events.
- investigating Feb 04, 2024, 03:11 AM UTC
We are continuing to investigate this issue.
- identified Feb 04, 2024, 04:07 AM UTC
The issue has been identified and we are working to develop a fix.
- monitoring Feb 04, 2024, 05:01 AM UTC
Events tabs and calendars are now restored, and we are monitoring the results.
- resolved Feb 04, 2024, 05:58 AM UTC
This incident has been resolved.
- postmortem Feb 09, 2024, 06:09 PM UTC
On February 2nd and 3rd, an incident occurred that limited viewing or editing event-related data in the dashboard, as well as viewing events in apps and on the web. This occurred due to load on our system that exceeded expected parameters. As a result, our team implemented a solution and system capacities have been increased.