Subsplash experienced a minor incident on March 6, 2024 affecting Subsplash Giving, lasting 5h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2024, 04:41 PM UTC
Our team is currently investigating an issue causing the Giving Transfers page to not update and display the most recent deposit. This is purely a display issue and does not affect funds depositing to bank accounts. You may see a delay in Integration syncing due to this.
- investigating Mar 06, 2024, 05:44 PM UTC
Our team is continuing to investigate an issue causing the Giving dashboard to not reflect recent transactions and transfer reports. This affects transactions and transfers starting Monday, 3/4. We assure you that this is just a display issue, and transactions are successfully running and funds are being transferred to your account. This issue will also delay ChMS syncing.
- identified Mar 06, 2024, 05:52 PM UTC
The issue has been identified and our team is working on a fix.
- monitoring Mar 06, 2024, 07:26 PM UTC
A fix has been implemented and we are monitoring the results. This issue created a backlog of updates that will take some time to catch up now that the fix has been implemented.
- resolved Mar 06, 2024, 09:48 PM UTC
This incident has been resolved. It will still take some time for the system to catch up fully and display every transaction and transfer. If you still see missing information on your Giving dashboard, that information should be visible soon.
- postmortem Mar 07, 2024, 04:53 PM UTC
A recent change was deployed that caused slow processing of giving data. Transactions with Stripe were not affected, and all affected data in Subsplash systems is expected to be caught up by the end of this week.