Subsplash incident

Media Uploads Failing to Process

Major Resolved View vendor source →

Subsplash experienced a major incident on March 17, 2024 affecting Subsplash App Dashboard and Web tools, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2024, 05:49 PM UTC
Resolved
Mar 17, 2024, 07:40 PM UTC
Duration
1h 51m
Detected by Pingoru
Mar 17, 2024, 05:49 PM UTC

Affected components

Subsplash App DashboardWeb tools

Update timeline

  1. investigating Mar 17, 2024, 05:49 PM UTC

    A fix has been deployed for media failing to upload or transition. We are monitoring this fix.

  2. investigating Mar 17, 2024, 06:30 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 17, 2024, 06:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 17, 2024, 07:40 PM UTC

    This incident has been resolved.