Subsplash incident

Church Management Dashboard returning 502 Error

Major Resolved View vendor source →

Subsplash experienced a major incident on June 5, 2024 affecting Church Management Experience and Subsplash App Dashboard, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2024, 07:13 PM UTC
Resolved
Jun 05, 2024, 08:51 PM UTC
Duration
1h 38m
Detected by Pingoru
Jun 05, 2024, 07:13 PM UTC

Affected components

Church Management ExperienceSubsplash App Dashboard

Update timeline

  1. investigating Jun 05, 2024, 07:13 PM UTC

    We are currently investigating an issue causing Church Management Dashboard pages to return a 502 error. This may also impact loading some pages on the Subsplash Dashboard as well.

  2. identified Jun 05, 2024, 07:49 PM UTC

    The issue has been identified and our team is continuing to research its implications to determine a solution.

  3. monitoring Jun 05, 2024, 08:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2024, 08:51 PM UTC

    This incident has been resolved, thank you for your patience.