Subsplash incident

Fill-In Notes Service Interruption

Minor Resolved View vendor source →

Subsplash experienced a minor incident on July 14, 2024 affecting Mobile apps and Subsplash App Dashboard, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2024, 01:13 PM UTC
Resolved
Jul 14, 2024, 04:16 PM UTC
Duration
3h 2m
Detected by Pingoru
Jul 14, 2024, 01:13 PM UTC

Affected components

Mobile appsSubsplash App Dashboard

Update timeline

  1. investigating Jul 14, 2024, 01:13 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 14, 2024, 01:30 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 14, 2024, 01:55 PM UTC

    We are continuing to investigate this issue.

  4. identified Jul 14, 2024, 02:12 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Jul 14, 2024, 02:28 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Jul 14, 2024, 02:52 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Jul 14, 2024, 03:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Jul 14, 2024, 04:16 PM UTC

    This incident has been resolved.