Subsplash incident

Fill-In Notes Service Interruption

Major Resolved View vendor source →

Subsplash experienced a major incident on July 21, 2024 affecting Mobile apps and Subsplash App Dashboard, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2024, 03:34 PM UTC
Resolved
Jul 21, 2024, 06:14 PM UTC
Duration
2h 39m
Detected by Pingoru
Jul 21, 2024, 03:34 PM UTC

Affected components

Mobile appsSubsplash App Dashboard

Update timeline

  1. investigating Jul 21, 2024, 03:34 PM UTC

    Our team is aware of and actively investigating the interruption with Fill-In Notes.

  2. identified Jul 21, 2024, 03:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 21, 2024, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jul 21, 2024, 04:35 PM UTC

    A fix was implemented, however, the issue persists so our team is working to identify a new resolution.

  5. monitoring Jul 21, 2024, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 21, 2024, 06:14 PM UTC

    This incident has been resolved.