Subsplash experienced a minor incident on October 8, 2024 affecting Groups & Messaging, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2024, 02:41 PM UTC
We are currently investigating an issue with Subsplash Messaging. After logging in, some users may experience an error after the page fails to load properly. Our team is actively working on a resolution.
- investigating Oct 08, 2024, 03:16 PM UTC
We are continuing to investigate this issue.
- investigating Oct 08, 2024, 03:58 PM UTC
We are continuing to investigate this issue. Thank you for your patience and understanding.
- investigating Oct 08, 2024, 04:25 PM UTC
We believe the underlying issue is with a 3rd party vendor and we are actively working with them to find the root cause and implement a solution.
- monitoring Oct 08, 2024, 05:05 PM UTC
A fix is now in place and everything is working as expected. We will closely monitor this resolution to ensure stability.
- monitoring Oct 08, 2024, 05:38 PM UTC
All systems are now operational. We appreciate your patience!
- resolved Oct 08, 2024, 06:36 PM UTC
This incident has been resolved.