Subsplash incident

Unable to View Messaging Groups in the Dashboard

Minor Resolved View vendor source →

Subsplash experienced a minor incident on December 13, 2024 affecting Subsplash App Dashboard, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 06:15 PM UTC
Resolved
Dec 13, 2024, 09:25 PM UTC
Duration
3h 9m
Detected by Pingoru
Dec 13, 2024, 06:15 PM UTC

Affected components

Subsplash App Dashboard

Update timeline

  1. investigating Dec 13, 2024, 07:58 PM UTC

    We are currently investigating an issue where some Messaging users do not see Groups in the Subsplash Dashboard; however, they are still visible in the Mobile App. Updates will be posted as we identify and resolve this issue.

  2. monitoring Dec 13, 2024, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 13, 2024, 09:25 PM UTC

    This incident has been resolved.