Subsplash incident

"Something went wrong" error messages across multiple Subsplash features

Minor Resolved View vendor source →

Subsplash experienced a minor incident on March 7, 2025 affecting Subsplash Giving and Web tools, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2025, 02:09 AM UTC
Resolved
Mar 07, 2025, 02:42 AM UTC
Duration
33m
Detected by Pingoru
Mar 07, 2025, 02:09 AM UTC

Affected components

Subsplash GivingWeb tools

Update timeline

  1. investigating Mar 07, 2025, 02:09 AM UTC

    We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly

  2. monitoring Mar 07, 2025, 02:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Mar 07, 2025, 02:23 AM UTC

    We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly.

  4. resolved Mar 07, 2025, 02:42 AM UTC

    This incident has been resolved.