Stytch experienced a minor incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 04:57 PM UTC
Type: Incident Duration: 3 hours and 39 minutes Affected Components: Message deliverability Oct 20, 16:57:00 GMT+0 - Investigating - SMS OTP error rates and delays are currently elevated due to an incident from our primary messaging provider (related to AWS outage). We're assessing whether it makes sense to switch to a backup provider. Oct 20, 18:38:00 GMT+0 - Monitoring - The SMS OTP errors have subsided. We will continue to monitor the situation while our primary messaging provider investigates the incident. Oct 20, 18:40:00 GMT+0 - Resolved - This incident has been resolved. We experienced elevated SMS OTP errors and delays, affecting roughly 9% of all messages and about 14% of SMS and WhatsApp messages.