Stytch incident

Elevated SMS OTP errors/ delays

Minor Resolved View vendor source →

Stytch experienced a minor incident on October 20, 2025, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:57 PM UTC
Resolved
Oct 20, 2025, 06:40 PM UTC
Duration
1h 43m
Detected by Pingoru
Oct 20, 2025, 04:57 PM UTC

Update timeline

  1. investigating Oct 20, 2025, 04:57 PM UTC

    SMS OTP error rates and delays are currently elevated due to an incident from our primary messaging provider (related to AWS outage). We're assessing whether it makes sense to switch to a backup provider..

  2. monitoring Oct 20, 2025, 06:38 PM UTC

    The SMS OTP errors have subsided. We will continue to monitor the situation while our primary messaging provider investigates the incident..

  3. resolved Oct 20, 2025, 06:40 PM UTC

    This incident has been resolved. We experienced elevated SMS OTP errors and delays, affecting roughly 9% of all messages and about 14% of SMS and WhatsApp messages..