Studentnet Outage History

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Studentnet had 11 outages in the last 2 years totaling 73h 59m of downtime — averaging 0.5 incidents per month.

There were 11 Studentnet outages since August 20, 2024 totaling 73h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.studentnet.net

Notice August 6, 2026

Studentnet wiki experiencing performance issues

Detected by Pingoru
Aug 06, 2026, 11:21 PM UTC
Resolved
Aug 07, 2026, 02:52 AM UTC
Duration
3h 30m
Affected: Wiki Documentation(wiki.studentnet.net)
Timeline · 3 updates
  1. investigating Aug 06, 2026, 11:21 PM UTC

    We are currently investigating a performance issue being generated by a very large number of accesses.

  2. monitoring Aug 07, 2026, 01:40 AM UTC

    Performance is returning to normal but further investigation and monitoring will be undertaken.

  3. resolved Aug 07, 2026, 02:52 AM UTC

    The incident has been resolved. Further investigations will be completed for longer term protection.

Read the full incident report →

Notice February 10, 2026

AWS outage affecting some schools

Detected by Pingoru
Feb 10, 2026, 09:40 PM UTC
Resolved
Feb 10, 2026, 10:20 PM UTC
Duration
40m
Affected: Studentnet SmartID - Authentication SSO
Timeline · 2 updates
  1. investigating Feb 10, 2026, 09:40 PM UTC

    We are currently investigating an AWS outage that may affect a handful of schools. More information on the AWS incident is located here: https://health.aws.amazon.com/health/status

  2. resolved Feb 10, 2026, 10:20 PM UTC

    All of the monitoring canaries have returned to the OK state. So schools should no longer be affected at this stage. Please report any incidents to (02) 9281 1626

Read the full incident report →

Notice February 9, 2026

SMS Broadcast outage affecting delivery of SMS 2FA

Detected by Pingoru
Feb 09, 2026, 02:11 AM UTC
Resolved
Feb 09, 2026, 03:58 AM UTC
Duration
1h 47m
Affected: Studentnet AuthentID MFA
Timeline · 5 updates
  1. investigating Feb 09, 2026, 02:11 AM UTC

    We are currently investigating an incident with SMS broadcast. All outbound SMSs are showing as being "enroute" meaning that they are being processed and will eventually be processed but there will be some form of delay.

  2. identified Feb 09, 2026, 02:31 AM UTC

    We have identified this as being an issue at our SMS gateway SMS Broadcast. They have acknowledged the problem on their status page located at: https://smsbroadcast.statuspage.io/

  3. identified Feb 09, 2026, 02:49 AM UTC

    Further information about the SMS delivery issue... Telstra has confirmed the issue on their end and they are currently working to resolve it. SMS delivery and sending may continue to be impacted. Some SMS messages are being delivered but the majority are "Enroute"

  4. monitoring Feb 09, 2026, 03:44 AM UTC

    Studentnet is starting to see the successful delivery of outbound SMS text messages but we have yet to receive confirmation from either SMS Broadcast or Telstra that the issue has been resolved.

  5. resolved Feb 09, 2026, 03:58 AM UTC

    The incident has been reolved. We will be requirng further information from our gateway. Please report any further issues to (02) 9281 1626.

Read the full incident report →

Notice January 8, 2026

Email notifications to some Microsoft mail servers being rate limited

Detected by Pingoru
Jan 08, 2026, 08:22 PM UTC
Resolved
Jan 09, 2026, 09:41 PM UTC
Duration
1d 1h
Affected: Studentnet AuthentID MFA
Timeline · 4 updates
  1. investigating Jan 08, 2026, 08:22 PM UTC

    We are receiving alerts from Sendgrid that some Microsoft mail receiver servers are rate limiting are attempts to send mail to them. We have commenced a process with Microsoft to lift the rate limit being applied to us. This is only affecting non-commercial Microsoft email addresses and only affecting Microsoft email addresses(eg hotmail.com, live.com, msn.com and outlook.com). Non-commercial Microsoft mail servers are the smallest category of mail servers receiving our email traffic. Microsoft 365 mail servers are unaffected as are all other mail services(gmail etc). We estimate that this is affecting about 10% of our mail delivery sends.

  2. investigating Jan 09, 2026, 09:39 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 09, 2026, 09:40 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jan 09, 2026, 09:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 18, 2025

Edumate upgrade affecting logins

Detected by Pingoru
Dec 18, 2025, 10:53 PM UTC
Resolved
Dec 19, 2025, 08:20 AM UTC
Duration
9h 27m
Affected: Studentnet SmartID - Authentication SSO
Timeline · 2 updates
  1. investigating Dec 18, 2025, 10:53 PM UTC

    Studentnet is aware of a login issue affecting schools using the Edumate SIS. The cause appears to be related due to an upgrade distributed by Edumate. Any school experiencing this issue is advised to log a ticket with Edumate by either: - sending an email to [email protected] or - calling them on 1300 309 931. All Studentnet systems are operational and fully functional. Studentnet is liaising directly with Edumate.

  2. resolved Dec 19, 2025, 08:20 AM UTC

    Configuration change has now been completed for new Edumate communication protocol.

Read the full incident report →

Notice August 3, 2025

Login performance degradation

Detected by Pingoru
Aug 03, 2025, 11:30 PM UTC
Resolved
Aug 04, 2025, 12:39 AM UTC
Duration
1h 9m
Affected: Studentnet SmartID - Authentication SSO
Timeline · 3 updates
  1. investigating Aug 03, 2025, 11:30 PM UTC

    We are investigating a back end performance issue affecting login spead and failed login attempts.

  2. monitoring Aug 03, 2025, 11:46 PM UTC

    Corrective action has been taken. This appears to have alleviated the immediate issue. Further investigation is underway for a permanent solution. Please report any failed logins to (02) 9281 1626.

  3. resolved Aug 04, 2025, 12:39 AM UTC

    Immediate incident has been resolved. Longer term investigation is underway to avert any future occurrence. A PIR will be issued upon completion of investigation. Please report any login problems immediately to (02) 9281 1626.

Read the full incident report →

Minor July 23, 2025

AWS EC2 issues

Detected by Pingoru
Jul 23, 2025, 03:55 AM UTC
Resolved
Jul 23, 2025, 04:30 AM UTC
Duration
34m
Affected: Studentnet SmartID - Authentication SSO
Timeline · 2 updates
  1. monitoring Jul 23, 2025, 03:55 AM UTC

    AWS have reported "an issue that impacts the availability of some EC2 instances in the ap-southeast-2 Region". This issue may have temporary impact on the responsiveness of some Studentnet services.

  2. resolved Jul 23, 2025, 04:30 AM UTC

    AWS have advised that their issue has been resolved: "Between Wed, 23 Jul 2025 03:11:09 GMT and Wed, 23 Jul 2025 04:20:00 GMT, a subset of EC2 instances were unavailable in the ap-southeast-2 Region. The issue has been resolved and the service is operating normally. "

Read the full incident report →

Critical October 25, 2024

404 errors on login

Detected by Pingoru
Oct 25, 2024, 09:59 AM UTC
Resolved
Oct 25, 2024, 05:35 PM UTC
Duration
7h 35m
Affected: Studentnet SmartID - Authentication SSO
Timeline · 6 updates
  1. identified Oct 25, 2024, 09:59 AM UTC

    AWS outage affecting ECS in the whole of the Sydney region

  2. monitoring Oct 25, 2024, 10:45 AM UTC

    AWS services are beginning to come back online. We're waiting on final confirmation that all service is fully restored.

  3. identified Oct 25, 2024, 10:49 AM UTC

    Services are still being affected - awaiting update.

  4. identified Oct 25, 2024, 11:43 AM UTC

    AWS Health Service update: "We continue to see increased API error rates in the ap-southeast-2 Region. The issue is impacting one of the three cells for ECS in the region. Engineers are actively engaged and working to resolve the issue. We will provide additional updates as we have them available."

  5. monitoring Oct 25, 2024, 12:33 PM UTC

    Services have stabilised. Formal notification from AWS is still pending so the issue is still being monitored by our team. Upon formal notification from AWS the issue will be marked as resolved and a PIR will be forthcoming.

  6. resolved Oct 25, 2024, 05:35 PM UTC

    As of midnight 25/10, AWS has marked the issue as resolved. Services have been stable for over 4 hours. Follow up is now being sought from AWS as to cause, and preventative measures to ensure no recurrence. Studentnet PIR will follow and will be attached to this incident and will be available from this status page.

Read the full incident report →

Major August 20, 2024

Facebook re-evaluating sign on workflows from Cloudwork

Detected by Pingoru
Aug 20, 2024, 12:40 AM UTC
Resolved
Aug 20, 2024, 05:07 AM UTC
Duration
4h 26m
Affected: Social Media Sign On - Facebook
Timeline · 3 updates
  1. investigating Aug 20, 2024, 12:40 AM UTC

    Facebook are updating their integration requirements and have requested further information regarding the Cloudwork authentication workflow. Discussions and negotiations are underway to resolve inconsistencies. The Cloudwork service is fully operational. Facebook may not accept authentications during this period.

  2. investigating Aug 20, 2024, 04:51 AM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 20, 2024, 05:07 AM UTC

    Facebook have gained a more complete understanding of our workflow and have approved its use.

Read the full incident report →