Stripo had 28 outages in the last 2 years totaling 152h 17m of downtime — averaging 1.2 incidents per month.
There were 28 Stripo outages since October 7, 2025 totaling 152h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
There might be issues while uploading customer’s images inside the editor. Time (UTC) : 2026-10-04T17:03:09
This incident has been resolved.
There might be issues while uploading, changing or removing customer’s images inside the editor. Time (UTC) : 2026-10-04T16:46:22
This incident has been resolved.
There might be issues while viewing, changing or creating new modules in the Modules library inside the editor. Time (UTC) : 2026-10-04T16:43:49
This incident has been resolved.
We are currently experiencing degraded performance in the Stripo Web Editor. Some users may experience long loading times when opening emails, unavailable editor settings and editing functionality, or a “No internet connection” error. For users who already have an email open, changes should continue to be saved via autosave as long as the page is not reloaded. Our team is actively investigating the issue and working to restore normal operation. Start time: Sep 16, 13:25 UTC
This incident has been resolved.
There might be an issue with access to the customer’s account. Time (UTC) : 2026-09-06T07:17:04
This incident has been resolved.
We are investigating reports of users being unable to log in, seeing missing team members, or experiencing slow loading of emails. Our team is working to identify the cause.
We have identified the root cause: an internal caching service (Redis) ran out of memory and began rejecting writes. As a result, permission checks bypassed the cache and put excessive load on the account service, causing slow responses, login failures, and missing account data. We have increased the cache capacity and are preparing a permanent fix.
Cache capacity has been increased and the system is recovering. Response times are returning to normal as caches warm up. A permanent fix is being deployed.
The permanent fix has been deployed to all production clusters and all systems are operating normally. During the incident (July 30, 22:48 UTC – July 31, ~04:30 UTC, with residual slowness until ~08:49 UTC), some users experienced login failures, missing team member data, and slow loading of emails. No data was lost. We have added memory-usage alerting to detect this class of issue before it affects users. We apologize for the inconvenience.
On July 28, between approximately 1:28 PM and 1:58 PM (UTC), the Stripo Plugin failed to initialize for embedded integrations. The issue was caused by degraded performance of an internal statistics service, which slowed down plugin initialization requests. Our team restarted the affected service and temporarily disabled statistics collection for plugin initializations to restore normal operation. The plugin is now loading as expected. We apologize for any inconvenience this may have caused.
On July 24 between 09:20 and 09:50 UTC, real-time co-editing in the plugin editor was temporarily unavailable. During a scheduled release, a database schema update took longer than expected and briefly overloaded the database, which caused the co-editing service to restart. Our team identified the cause and fully restored the service by 09:50 UTC. No customer data was lost, and all other Stripo functionality remained available throughout. We've since added safeguards to our release process to prevent a recurrence.
There might be an issue related to exporting of email templates as PDF files from the editor. Time (UTC) : 2026-07-01T03:52:37
This incident has been resolved.
There might be issues while using compileEmail JS function or Compress Backend method. Time (UTC) : 2026-06-28T21:49:02
There might be an issue related to sending test messages to specified email addresses and/or related to testing email templates with Email on Acid. Time (UTC) : 2026-06-18T13:43:15
This incident has been resolved.
There might be issues related to using any of the methods of Public API. Time (UTC) : 2026-05-28T06:28:00
This incident has been resolved.
There might be issues while uploading, changing or removing customer’s images inside the editor. Time (UTC) : 2026-04-28T02:02:57
This incident has been resolved.
There might be an issue related to the rendering of UI components inside the customer’s account. Time (UTC) : 2026-04-26T16:19:37
This incident has been resolved.
On April 8 between 09:51 UTC and 09:54 UTC, we experienced a short service degradation affecting both the Stripo application and plugin. The issue was caused by a malfunction in the AWS EKS networking stack (Amazon VPC CNI addon), which is managed by AWS and outside of our direct control. During this time, users may experience intermittent connectivity issues. The incident has been fully resolved, and all services are operating normally.
There might be an issue in searching for new images with Bank folder inside Image Gallery. Time (UTC) : 2026-02-19T15:27:33
This incident has been resolved.
There might be issues while viewing, changing or creating new Countdown Timer blocks inside the editor. Already created timers in your email campaigns should work as expected. Time (UTC) : 2026-02-19T15:26:37
This incident has been resolved.
There might be issues with validation of AMPHTML MIME part of your email templates while previewing and exporting. Time (UTC) : 2026-02-19T15:20:21
This incident has been resolved.
There might be issues with validation of AMPHTML MIME part of your email templates while using compileEmail JS function or Compress Backend method. Time (UTC) : 2026-01-07T16:08:27
This incident has been resolved.
We are currently experiencing a service interruption affecting the image hosting server stripocdn.email. Starting at 23:48 UTC, the server stopped responding due to an issue on the side of our infrastructure provider, Hetzner. This incident impacts only those Stripo users who upload images to Stripo’s storage. Customers using their own external image hosting should not be affected. Our team has already contacted Hetzner and is working with them to restore service as quickly as possible. We will provide updates as soon as new information becomes available.
We have now rerouted traffic to our backup channel, and the service is operating normally again. We will continue to monitor the situation closely and update this incident once Hetzner fully resolves the underlying issue.
The root cause has been identified and fully resolved. The outage was triggered by an incorrect configuration entry in the server’s filesystem settings, which prevented the system from starting properly after an automated reboot. Our engineering team accessed the server in rescue mode, corrected the configuration issue, and successfully restored the system. All image hosting functionality on stripocdn.email is now fully operational. We continue to monitor the service to ensure stability. Thank you for your patience.
There might be issues in accessing images from the Stripo storage which are used inside created email templates. Time (UTC) : 2025-11-18T15:03:51
This incident has been resolved.
There might be an issue in generating the thumbnails for created email and templates inside the customer's accounts. Time (UTC) : 2025-11-10T05:30:40
This incident has been resolved.