Strigo incident

Lab interfaces unavailable in ap-southeast-1 and ap-southeast-2 regions

Major Resolved View vendor source →

Strigo experienced a major incident on February 4, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2021, 10:32 AM UTC
Resolved
Feb 04, 2021, 07:00 AM UTC
Duration
—
Detected by Pingoru
Feb 04, 2021, 10:32 AM UTC

Update timeline

  1. resolved Feb 04, 2021, 10:32 AM UTC

    Starting at 9:17AM UTC we've had a 36m and 14m downtime of both Terminal and Desktop lab interfaces in the ap-southeast-1 and ap-southeast-2 regions respectively. We were rotating our application instances in those regions based on a new image from our bakery. We misconfigured the region by which our scheduler authenticates against our Docker image repository, and so pulling images failed. We've mitigated this by automatically pulling the correct region where the images are built. Everything is now back to normal.