Affected components
Strigo service
Update timeline
- investigating Apr 21, 2026, 04:00 PM UTC
Lab AWS instances fail to register with the AWS license manager and therefore don't launch. The root cause is unknown, and we are still investigating.
- investigating Apr 21, 2026, 07:01 PM UTC
There seems to be an internal problem with the AWS license manager service. We are working with AWS to solve it.
- resolved Apr 21, 2026, 10:58 PM UTC
The incident is resolved, and Office-based labs are now launching properly across all regions. The issue was a new setting in the license manager, set by AWS, that interrupted the process of registering lab instances with the license manager. That setting has been turned off.
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