Stream Outage History

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Stream had 16 outages in the last 2 years totaling 133h 53m of downtime — averaging 0.7 incidents per month.

There were 16 Stream outages since January 20, 2025 totaling 133h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.getstream.io

Minor August 5, 2026

Data retrieval issue in US-East

Detected by Pingoru
Aug 05, 2026, 05:05 PM UTC
Resolved
Aug 05, 2026, 09:14 PM UTC
Duration
4h 9m
Affected: us-east
Timeline · 3 updates
  1. investigating Aug 05, 2026, 05:05 PM UTC

    We are aware of an issue affecting data retrieval for a subset of Chat customers located in the US-East region. Affected customers may see errors or empty results when retrieving messages from channels. Our engineering team is investigating.

  2. identified Aug 05, 2026, 09:08 PM UTC

    The issue has been identified, and our engineering team is working to restore the data to its original state.

  3. resolved Aug 05, 2026, 09:14 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor July 3, 2026

Elevated API Errors in Singapore region

Detected by Pingoru
Jul 03, 2026, 06:28 AM UTC
Resolved
Jul 03, 2026, 07:59 AM UTC
Duration
1h 30m
Affected: Joining CallsRecordingssingapore
Timeline · 2 updates
  1. identified Jul 03, 2026, 06:28 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. resolved Jul 03, 2026, 07:59 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor March 12, 2026

Elevated API Errors in US-East

Detected by Pingoru
Mar 12, 2026, 01:33 PM UTC
Resolved
Mar 12, 2026, 02:17 PM UTC
Duration
43m
Affected: us-eastJoining Callsus-east
Timeline · 2 updates
  1. investigating Mar 12, 2026, 01:33 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. resolved Mar 12, 2026, 02:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

High error rate on Chat API service in dublin

Detected by Pingoru
Feb 11, 2026, 08:09 AM UTC
Resolved
Feb 11, 2026, 09:30 AM UTC
Duration
1h 21m
Affected: dublin
Timeline · 3 updates
  1. identified Feb 11, 2026, 08:09 AM UTC

    We're experiencing an elevated level of API errors and our team is currently working on a mitigation.

  2. monitoring Feb 11, 2026, 09:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 11, 2026, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 2, 2025

Elevated API Errors on Feed v3 and Chat in Ohio region

Detected by Pingoru
Dec 02, 2025, 07:01 PM UTC
Resolved
Dec 02, 2025, 08:19 PM UTC
Duration
1h 17m
Affected: ohioJoining Calls
Timeline · 3 updates
  1. identified Dec 02, 2025, 07:01 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring Dec 02, 2025, 07:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 02, 2025, 08:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 11, 2025

Send message failures

Detected by Pingoru
Nov 11, 2025, 05:18 PM UTC
Resolved
Nov 11, 2025, 05:18 PM UTC
Duration
—
Affected: us-east
Timeline · 1 update
  1. resolved Nov 11, 2025, 05:18 PM UTC

    We identified an issue with sending messages. The issue is resolved. We're looking into the root cause

Read the full incident report →

Minor October 20, 2025

Intermittent availability of the dashboard

Detected by Pingoru
Oct 20, 2025, 04:56 PM UTC
Resolved
Oct 21, 2025, 06:17 AM UTC
Duration
13h 20m
Affected: Dashboard
Timeline · 2 updates
  1. investigating Oct 20, 2025, 04:56 PM UTC

    We're currently investigating an issue with Stream's dashboard. The issue is caused by an outage of AWS.

  2. resolved Oct 21, 2025, 06:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2025

High error rate on Chat and Video API service in ohio region

Detected by Pingoru
Sep 23, 2025, 07:38 PM UTC
Resolved
Sep 23, 2025, 07:47 PM UTC
Duration
9m
Affected: ohioJoining CallsRecordingsTranscriptions
Timeline · 3 updates
  1. identified Sep 23, 2025, 07:38 PM UTC

    One of our shards in the ohio region is experiencing an issue with the underlying database storage. Our team is actively working to restore the service.

  2. monitoring Sep 23, 2025, 07:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2025

High error rate on Chat and Feed API service

Detected by Pingoru
Sep 03, 2025, 03:48 PM UTC
Resolved
Sep 03, 2025, 03:58 PM UTC
Duration
9m
Affected: us-eastus-east
Timeline · 2 updates
  1. monitoring Sep 03, 2025, 03:48 PM UTC

    We experienced a brief service degradation in some shards in the US-East region. The issue lasted for 1 minute and has since been resolved. Our team is currently monitoring the situation.

  2. resolved Sep 03, 2025, 03:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 16, 2025

Outage in Us-East Edge

Detected by Pingoru
May 16, 2025, 09:52 AM UTC
Resolved
May 16, 2025, 09:27 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 16, 2025, 09:52 AM UTC

    There was a significant spike in requests that hit one of our Edge shards in the US-East region, leading to an exhaustion of resources. The incident lasted 4 minutes.

Read the full incident report →

Minor April 16, 2025

High error rate on Chat API service in us-east

Detected by Pingoru
Apr 16, 2025, 07:25 PM UTC
Resolved
Apr 16, 2025, 09:17 PM UTC
Duration
1h 52m
Affected: us-east
Timeline · 3 updates
  1. identified Apr 16, 2025, 07:25 PM UTC

    One of our shards in the us-east region is experiencing an issue with the underlying database storage. Our team is actively working to restore the service.

  2. monitoring Apr 16, 2025, 09:02 PM UTC

    The issue is being resolved, and our team is closely monitoring the database.

  3. resolved Apr 16, 2025, 09:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 31, 2025

Video - high error rate on Join call API (Mumbai)

Detected by Pingoru
Mar 31, 2025, 01:39 PM UTC
Resolved
Mar 31, 2025, 05:48 PM UTC
Duration
4h 9m
Affected: Joining Calls
Timeline · 2 updates
  1. monitoring Mar 31, 2025, 01:39 PM UTC

    Between 12:35 and 12:51 UTC, our API layer experienced a downtime in the Mumbai region due to increased system load. We are currently investigating the incident and implementing a patch. During this time API requests to join calls returned a 5xx response.

  2. resolved Mar 31, 2025, 05:48 PM UTC

    Our team deployed a patch to the affected system and the incident has been resolved

Read the full incident report →

Minor March 1, 2025

Service degradation in the US-East region

Detected by Pingoru
Mar 01, 2025, 07:03 PM UTC
Resolved
Mar 01, 2025, 07:18 PM UTC
Duration
15m
Affected: us-east
Timeline · 3 updates
  1. identified Mar 01, 2025, 07:03 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Mar 01, 2025, 07:05 PM UTC

    One of our shards in the US-East region is experiencing degraded performance due to an issue with the underlying data storage. Our team is currently working on resolving the incident.

  3. resolved Mar 01, 2025, 07:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2025

Degraded performance in Dublin

Detected by Pingoru
Feb 24, 2025, 12:02 PM UTC
Resolved
Feb 24, 2025, 02:27 PM UTC
Duration
2h 25m
Affected: dublin
Timeline · 2 updates
  1. identified Feb 24, 2025, 12:02 PM UTC

    One of our shards in the Dublin region is experiencing degraded performance due to an issue with the underlying data storage. Our team is currently working on resolving the incident.

  2. resolved Feb 24, 2025, 02:27 PM UTC

    The incident has been resolved.

Read the full incident report →

Notice January 20, 2025

API reachability problems in United Arab Emirates (UAE)

Detected by Pingoru
Jan 20, 2025, 09:32 AM UTC
Resolved
Jan 24, 2025, 12:26 PM UTC
Duration
4d 2h
Timeline · 2 updates
  1. identified Jan 20, 2025, 09:32 AM UTC

    APIs are partially unreachable for users within the UAE on the DU Telecom and Virgin Telecom ISPs. Our team is currently working to remediate the problem by talking to the ISP and local authorities, a temporary remediation is also in progress.

  2. resolved Jan 24, 2025, 12:26 PM UTC

    This incident has been resolved.

Read the full incident report →