Stream incident

High error rate on Chat and Video API service in ohio region

Minor Resolved View vendor source →

Stream experienced a minor incident on September 23, 2025 affecting ohio and Joining Calls and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 07:38 PM UTC
Resolved
Sep 23, 2025, 07:47 PM UTC
Duration
9m
Detected by Pingoru
Sep 23, 2025, 07:38 PM UTC

Affected components

ohioJoining CallsRecordingsTranscriptions

Update timeline

  1. identified Sep 23, 2025, 07:38 PM UTC

    One of our shards in the ohio region is experiencing an issue with the underlying database storage. Our team is actively working to restore the service.

  2. monitoring Sep 23, 2025, 07:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 07:47 PM UTC

    This incident has been resolved.