Storyous had 11 outages in the last 2 years totaling 934h 32m of downtime — averaging 0.5 incidents per month.
There were 11 Storyous outages since May 21, 2024 totaling 934h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
Nasazujeme opravu
Oprava je nasazena, POS by se znovu synchornizují. Všichni zákazníci by měli mít data dosynchornizovaná během minut.
This incident has been resolved.
Administrační webová stránka může v současné době reagovat pomaleji. Na zrychlení intenzivně pracujeme a omlouváme se za způsobené potíže. The administrative web page may currently respond more slowly. We are actively working on improving its performance and apologise for any inconvenience caused.
We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Výpadek přihlašování pro externí partnery (Choice a Qerko) -- Outage of login for external payment partners (Choice and Qerko)
This incident has been resolved.
We are experiencing increased number of failing requests on some of Storyous services.
There might be possible issues with Storyous APIs. These issues may affect the functionality of the Administration System, login, and other API functionalities. We are working diligently to resolve them.
Possible root cause was identified, the investigation showed us that it is most likely a platform issue, we contacted the provider and we keep monitoring it.
This incident has been resolved.
Aktuálně pracujeme na zjištění problému --- We are currently investigating the issue.
Oprava byla nasazena a nadále monitorujeme situaci. -- Fix has been implemented and we are still monitoring the situation
Výpadek byl vyřešen -- Incident has been resolved
The administration website is having problems. We are currently investigating this issue. Potýkáme se s problémy s webovou administrací. Problém investigujeme s nejvyšší prioritou.
This incident has been resolved.
Momentálně není možné využít služby Qerko a Choice k platbám kvůli technickému výpadku na straně Storyous. Velmi se omlouváme a intenzivně pracujeme na nápravě. --- At the moment, it is not possible to use Qerko and Choice services for payments due to a technical outage on Storyous servers. We sincerely apologize and are actively working to resolve the issue.
Služby Choice a Qerko jsou opět plně funkční, situaci nadále monitorujeme. --- Services Choice and Qerko are fully operational again, and we continue to monitor the situation.
Služby Choice a Qerko jsou opět plně funkční. --- Services Choice and Qerko are fully operational again.
Storyous portal, including login to POS is unavailable for some users. Underlying problem is fixed. The portal should start working soon as the changes apply.
The Storyous portal is working for most of the users, if you are facing issues with admin.storyous.com, try https://pos.teya.com instead. When having troubles with POS synchronization, try to update the app and logout / login.
This incident has been resolved.
Dobrý den, pokud se potýkáte s problémy se synchronizací pokladního systému Storyous, prosím odhlaste se na zařízení, ve kterém používáte aplikaci Storyous skrze tři tečky v pravém rohu u jednotlivého uživatele a poté se znovu prosím přihlaste se zadáním vašeho hesla.
This incident has been resolved.