Stay AI experienced a minor incident on August 28, 2025 affecting Customer Portal, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal
Update timeline
- identified Aug 28, 2025, 05:52 PM UTC
We are aware of an issue where some customers are unable to log into their portals on the first attempt and need to refresh the page. Our team has identified the root cause and is actively working on a permanent fix.
- resolved Aug 28, 2025, 08:58 PM UTC
This incident was caused by a recent optimization to the customer portal, which led to the portal loading before Shopify’s context was fully ready. The issue has been resolved.