Staxbill Outage History

Staxbill is up right now

Staxbill had 9 outages in the last 2 years totaling 135h 58m of downtime — averaging 0.4 incidents per month.

There were 9 Staxbill outages since June 12, 2024 totaling 135h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.staxbill.com

Notice March 3, 2026

Funding Delay

Detected by Pingoru
Mar 03, 2026, 03:55 PM UTC
Resolved
Mar 04, 2026, 04:30 PM UTC
Duration
1d
Timeline · 3 updates
  1. monitoring Mar 03, 2026, 03:55 PM UTC

    The Federal Reserve has acknowledged that remediation of the issue is underway. Merchants can expect settlement funding for transactions taken on March 3rd to also be impacted.

  2. monitoring Mar 03, 2026, 07:21 PM UTC

    The Federal Reserve has completed remediation of the impacted services. We have been informed that settlement funding for the March 2nd and March 3rd business days may still be delayed.

  3. resolved Mar 04, 2026, 04:30 PM UTC

    This incident is now resolved.

Read the full incident report →

Major February 10, 2026

Customer Overview Error

Detected by Pingoru
Feb 10, 2026, 03:15 PM UTC
Resolved
Feb 10, 2026, 03:17 PM UTC
Duration
2m
Affected: Admin Interface
Timeline · 2 updates
  1. investigating Feb 10, 2026, 03:15 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 10, 2026, 03:17 PM UTC

    This issue has been resolved and root cause analysis is under way.

Read the full incident report →

Critical November 18, 2025

Stax Bill Service Issue

Detected by Pingoru
Nov 18, 2025, 12:45 PM UTC
Resolved
Nov 18, 2025, 06:00 PM UTC
Duration
5h 15m
Affected: APIAdmin InterfaceHosted Checkout PagesTransparent RedirectSelf Service Portal
Timeline · 4 updates
  1. investigating Nov 18, 2025, 12:45 PM UTC

    We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Bill platform. Teams are actively working on the issue.

  2. investigating Nov 18, 2025, 02:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 18, 2025, 02:42 PM UTC

    We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.

  4. resolved Nov 18, 2025, 06:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 24, 2025

Email Send Delay - Stax Bill

Detected by Pingoru
Jul 24, 2025, 02:55 PM UTC
Resolved
Jul 24, 2025, 03:39 PM UTC
Duration
43m
Affected: Admin Interface
Timeline · 2 updates
  1. investigating Jul 24, 2025, 02:55 PM UTC

    We are currently investigating a service disruption with Stax Bill Emails. Teams are working to identify the root cause and implement a solution. Please expect some delay in the delivery of emails from Stax Bill.

  2. resolved Jul 24, 2025, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 28, 2024

Staxbill.com Landing Page Timeout

Detected by Pingoru
Oct 28, 2024, 03:05 PM UTC
Resolved
Oct 28, 2024, 03:58 PM UTC
Duration
53m
Timeline · 3 updates
  1. identified Oct 28, 2024, 03:05 PM UTC

    Teams are currently investigating loading issues with the Staxbill.com website. We will continue to provide updates.

  2. monitoring Oct 28, 2024, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2024, 03:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 1, 2024

Possible Email Notification Delay

Detected by Pingoru
Oct 01, 2024, 05:37 PM UTC
Resolved
Oct 01, 2024, 09:15 PM UTC
Duration
3h 37m
Timeline · 2 updates
  1. identified Oct 01, 2024, 05:37 PM UTC

    We have identified a delay relating to our notifications which may cause some emails to be placed in a "pending" status. Our teams have implemented a solution and we are monitoring the results.

  2. resolved Oct 02, 2024, 02:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2024

Service Disruption

Detected by Pingoru
Aug 26, 2024, 07:11 PM UTC
Resolved
Aug 27, 2024, 04:08 PM UTC
Duration
20h 56m
Affected: Admin InterfaceHosted Checkout PagesSelf Service Portal
Timeline · 2 updates
  1. identified Aug 26, 2024, 07:11 PM UTC

    We have identified an issue related to payment methods that may impact validation. Our teams are working on a resolution and will continue to provide updates.

  2. resolved Aug 27, 2024, 04:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 19, 2024

CrowdStrike Outage

Detected by Pingoru
Jul 19, 2024, 02:59 PM UTC
Resolved
Jul 22, 2024, 12:45 PM UTC
Duration
2d 21h
Affected: SalesforceWebhookNetsuite
Timeline · 5 updates
  1. monitoring Jul 19, 2024, 02:59 PM UTC

    The current global outage related to CrowdStrike has caused a temporary delay on certain customer-based communications on our platform. Our team have seen recovery from the issue and will continue to monitor our systems for any additional impact and provide updates on this status page.

  2. monitoring Jul 19, 2024, 03:06 PM UTC

    We are continuing to monitor for any further issues. Webhooks and Salesforce are no longer impacted.

  3. monitoring Jul 19, 2024, 03:53 PM UTC

    We are continuing to monitor for any further issues. NetSuite is no longer impacted.

  4. monitoring Jul 19, 2024, 08:29 PM UTC

    Our teams will be closely monitoring our systems over the weekend to ensure there are no residual impacts from today's CloudStrike outage.

  5. resolved Jul 22, 2024, 12:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2024

API Performance

Detected by Pingoru
Jun 12, 2024, 01:11 PM UTC
Resolved
Jun 12, 2024, 11:20 PM UTC
Duration
10h 8m
Affected: APISalesforceSelf Service Portal
Timeline · 7 updates
  1. investigating Jun 12, 2024, 01:11 PM UTC

    The Stax Bill API is currently experiencing a degradation in performance. Stax Bill's interface, Self Serve Portals, Offerings pages, and so forth are not directly affected.

  2. investigating Jun 12, 2024, 03:46 PM UTC

    At this time, there are reports of failures of certain functions in the Salesforce / Stax Bill integration, which are likely related to the original API issue. Send to Fusebill function and opening of Stax Bill iFrames from Salesforce are affected. Certain Hubspot functions may also be affected.

  3. investigating Jun 12, 2024, 04:40 PM UTC

    The API outage may also cause the Payment Method form to fail to load completely. This an happen in the Stax Bill UI and on all Portals.

  4. investigating Jun 12, 2024, 05:20 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jun 12, 2024, 06:50 PM UTC

    We are continuing to investigate this issue.

  6. investigating Jun 12, 2024, 09:11 PM UTC

    At this time the Stax Bill team is still actively working on this issue. The full team is involved, along with some network specialists from our parent company.

  7. resolved Jun 12, 2024, 11:20 PM UTC

    The root cause of the API issues has been isolated and removed. At this time, all API and related functions appear normal.

Read the full incident report →