Staxbill experienced a major incident on June 12, 2024 affecting API and Salesforce and 1 more component, lasting 10h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2024, 01:11 PM UTC
The Stax Bill API is currently experiencing a degradation in performance. Stax Bill's interface, Self Serve Portals, Offerings pages, and so forth are not directly affected.
- investigating Jun 12, 2024, 03:46 PM UTC
At this time, there are reports of failures of certain functions in the Salesforce / Stax Bill integration, which are likely related to the original API issue. Send to Fusebill function and opening of Stax Bill iFrames from Salesforce are affected. Certain Hubspot functions may also be affected.
- investigating Jun 12, 2024, 04:40 PM UTC
The API outage may also cause the Payment Method form to fail to load completely. This an happen in the Stax Bill UI and on all Portals.
- investigating Jun 12, 2024, 05:20 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2024, 06:50 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2024, 09:11 PM UTC
At this time the Stax Bill team is still actively working on this issue. The full team is involved, along with some network specialists from our parent company.
- resolved Jun 12, 2024, 11:20 PM UTC
The root cause of the API issues has been isolated and removed. At this time, all API and related functions appear normal.