Staxbill incident

Stax Bill Service Issue

Critical Resolved View vendor source →

Staxbill experienced a critical incident on November 18, 2025 affecting API and Admin Interface and 1 more component, lasting 5h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:45 PM UTC
Resolved
Nov 18, 2025, 06:00 PM UTC
Duration
5h 15m
Detected by Pingoru
Nov 18, 2025, 12:45 PM UTC

Affected components

APIAdmin InterfaceHosted Checkout PagesTransparent RedirectSelf Service Portal

Update timeline

  1. investigating Nov 18, 2025, 12:45 PM UTC

    We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Bill platform. Teams are actively working on the issue.

  2. investigating Nov 18, 2025, 02:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 18, 2025, 02:42 PM UTC

    We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.

  4. resolved Nov 18, 2025, 06:00 PM UTC

    This incident has been resolved.