Is StatusCast down?

Following the acquisition by 4me, we have been preparing to integrate StatusCast’s support operations into 4me’s infrastructure. By combining our support operations with 4me’s, our customers will have the advantage of 24x7 support and the number of available representatives will almost quadruple. To take the first step forward in officially merging these teams we will be removing the live chat option available in the admin portal starting on Friday June 7th, 2024. You can continue to be to communicate with support through email([email protected]) or by accessing our current support portal. In the coming months, you will notice several changes in how StatusCast's support is provided. This will involve the introduction of a new and improved support portal for tracking any change requests or issues that you have logged with support. Additionally, more tools and auditing information will be made available in the application, and there will be an increase in the help and knowledge resources accessible directly. We are very excited to be expanding our support offering with 4me and know that it will ultimately help our community of valued customers and users!

Engineers have been alerted to delays in notification processing. We are currently investigating and will follow-up with further details.

At 9:37 AM EDT an incident occurred which delayed incident notification processing. The incident was fully resolved by 2:30 PM EDT. More details on the root cause will follow. Subscribers would still see status pages as expected, but incident notification would have been delayed.

At approximately 8:19PM EDT, StatusCast’s engineers were alerted that some status page and admin applications were inaccessible. The team identified that its hosting partner, Microsoft, was experiencing some issues in its US East region related to app services and SQL databases connections. As of 9:03PM EDT services have been restored and StatusCast’s team is currently working with Microsoft to fully investigate the incident. Once the team has completed it’s investigation we will follow up with an RCA. At this time StatusCast should be operating fully as expected, if you continue to have any further issues please contact us at [email protected]

As of 9:03PM EDT services have been restored and StatusCast’s team is currently working with Microsoft to fully investigate the incident. Once the team has completed it’s investigation we will follow up with an RCA.

In working with Microsoft, StatusCast’s team confirmed that the disruption was due to an outage with SQL Databases located in Azure’s US East region which is where StatusCast is primarily hosted: StatusCast itself was impacted by this outage from approximately 8:19 PM EDT and had fully recovered by 9:03 PM EDT. StatusCast’s team will continue to work closely with Microsoft to further optimize its offering to help ensure that impact of service provider outages is as minimal as possible.

We are very excited to announce that StatusCast has been acquired by 4Me! Since 2013 we have been working hard to close the gap between service outages and those who are impacted, and this acquisition is one large step further in our journey of providing critical information to those who need it most. The inclusion of StatusCast's features will aid 4Me in it's mission to modernize service management for organizations. Click here to read more!