Stark Bank incident

Infrastructure instability

Major Resolved View vendor source →

Stark Bank experienced a major incident on June 12, 2025 affecting API Gateway and Web Banking and 1 more component, lasting 20h 1m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:00 PM UTC
Resolved
Jun 13, 2025, 02:02 PM UTC
Duration
20h 1m
Detected by Pingoru
Jun 12, 2025, 06:00 PM UTC

Affected components

API GatewayWeb BankingAPI Pix KeyAPI TransferAPI BoletoWeb HomepageAPI Boleto PaymentAPI InvoiceApp iOSAPI Utility & Tax Payment

Update timeline

  1. investigating Jun 12, 2025, 06:43 PM UTC

    We are currently investigating an infrastructure instability affecting multiple services.

  2. identified Jun 12, 2025, 07:01 PM UTC

    The issue was identified as a global problem in Google Cloud, already reported on their status page.

  3. monitoring Jun 12, 2025, 09:53 PM UTC

    The Google incident has not been officially resolved yet; however, our services are currently stable and functional. We'll continue to monitor the situation closely until Google officially confirms the issue has been resolved.

  4. resolved Jun 13, 2025, 02:02 PM UTC

    The services have been monitored and remain stable. Additionally, Google has reported the resolution of the incidents on their status page; therefore, we are closing the incident.