Stark Bank incident

Instability in the communication with our Boleto settlement bank

Critical Resolved View vendor source →

Stark Bank experienced a critical incident on January 14, 2025 affecting API Boleto, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2025, 05:59 PM UTC
Resolved
Jan 14, 2025, 09:32 PM UTC
Duration
3h 32m
Detected by Pingoru
Jan 14, 2025, 05:59 PM UTC

Affected components

API Boleto

Update timeline

  1. investigating Jan 14, 2025, 05:59 PM UTC

    There has been an instability when registering boletos in our settlement bank.

  2. identified Jan 14, 2025, 05:59 PM UTC

    The issue was identified and the team is working on a fix.

  3. monitoring Jan 14, 2025, 09:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 14, 2025, 09:32 PM UTC

    This incident has been resolved.