Stardekk incident

Some users experience problems with credit card retrieval

Minor Resolved View vendor source →

Stardekk experienced a minor incident on September 29, 2022 affecting Channel Manager, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2022, 07:07 AM UTC
Resolved
Sep 29, 2022, 08:10 AM UTC
Duration
1h 2m
Detected by Pingoru
Sep 29, 2022, 07:07 AM UTC

Affected components

Channel Manager

Update timeline

  1. investigating Sep 29, 2022, 07:07 AM UTC

    We are investigating reports that some users can't look up a credit card from a reservation. We are working as quickly as possible to rectify this.

  2. resolved Sep 29, 2022, 08:10 AM UTC

    All our users can look up credit cards again. The team will continue to monitor.