Stardekk experienced a major incident on January 22, 2023 affecting Booking Engine and Channel Manager, lasting 14h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 22, 2023, 05:24 PM UTC
This afternoon, some customers were unable to reach Cubilis back office, as well as some guests were unable to complete their reservations on the Cubilis Booking Engine. Meanwhile, our products are accessible again (since 5 P.M. CET) and we continue to monitor the status. Because of this, some reservations were not received in Cubilis. We can now automatically retrieve the missed reservations from Booking.com and Airbnb, so they will still appear automatically in Cubilis and in your PMS within now and a few moments. We still recommend checking all emails received from partners with new reservations (made today, but especially between 3.40 P.M. & 5 P.M. CET). If you cannot find a reservation in Cubilis or in your PMS, please add this reservation manually to set the availability correctly. We apologize for the inconvenience.
- resolved Jan 23, 2023, 08:03 AM UTC
All systems are running as normal. The team will continue to monitor.