Stardekk experienced a minor incident on January 27, 2023 affecting Booking Engine, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Booking Engine
Update timeline
- investigating Jan 27, 2023, 08:52 AM UTC
We are experiencing a degraded performance in our mail service. It's possible you didn't receive confirmation mails for new reservations created on the Cubilis Booking Engine. This does not affect availability, as the reservations do arrive correctly in Cubilis. We're investigating the cause and will provide an update as soon as possible. Thank you for your patience.
- monitoring Jan 27, 2023, 08:55 AM UTC
Services are returning to normal and you should receive confirmation mails again. We will continue to monitor the situation.
- resolved Jan 27, 2023, 10:13 AM UTC
All systems are running as normal. The team will continue to monitor.