Stardekk incident
Not possible to receive online payments for reservations made through the Cubilis Booking Engine
Stardekk experienced a major incident on March 6, 2023 affecting Reservation Manager and Booking Engine, lasting 18h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2023, 11:38 AM UTC
At the moment, it is not possible for guests to pay online for reservations on our Cubilis Booking Engine. This only applies to properties working with an online payment provider (e.g. Mollie, Stripe...). It's also not possible to send payment requests in Bookingplanner. This does not affect reservations guaranteed by credit card or bank transfer. We will resolve this as soon as possible.
- identified Mar 06, 2023, 11:55 AM UTC
We want to notify you that the problem has been identified. Our cloud provider is working as quickly as possible to resolve the issue. Thank you for your patience.
- identified Mar 06, 2023, 12:00 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 07, 2023, 06:21 AM UTC
We can confirm it’s now possible again to make online payments and to send payment requests. The team will continue to monitor.