Stardekk incident

Issue with viewing credit cards in Cubilis' reservation detail

Stardekk experienced a major incident on August 11, 2023 affecting Channel Manager, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started: Aug 11, 2023, 09:09 AM UTC
Resolved: Aug 11, 2023, 12:07 PM UTC
Duration: 2h 58m
Detected by Pingoru: Aug 11, 2023, 09:09 AM UTC

Affected components

Channel Manager

Update timeline

identified Aug 11, 2023, 09:09 AM UTC

Currently, it's not possible to view credit cards in Cubilis' reservation detail. However, credit cards are still available in your connected PMS or Bookingplanner. If you are working without a PMS, there is a workaround: go to Cubilis > Menu > Reservations and open the new planboard view. Here you can click on the name of the reservation and you can view credit cards on the slideout. Our team is currently working on a solution.
resolved Aug 11, 2023, 12:07 PM UTC

Our team uploaded a fix. It’s now possible again to look up credit card details. The team will continue to monitor.