Stardekk incident

Delayed availability updates from Bookingplanner to Cubilis

Minor Resolved View vendor source →

Stardekk experienced a minor incident on September 20, 2023 affecting Reservation Manager, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2023, 12:55 PM UTC
Resolved
Sep 20, 2023, 01:42 PM UTC
Duration
46m
Detected by Pingoru
Sep 20, 2023, 12:55 PM UTC

Affected components

Reservation Manager

Update timeline

  1. investigating Sep 20, 2023, 12:55 PM UTC

    We are investigating reports of delayed availability updates from Bookingplanner to Cubilis. We are working as quick as possible to rectify this.

  2. resolved Sep 20, 2023, 01:42 PM UTC

    All services are back to normal and availability updates are processed again in Cubilis. Please check if your availability is correct in Cubilis, if necessary: go to Bookingplanner > Settings > Cubilis configuration and do a full synchronisation for your bookable period.