Stardekk experienced a minor incident on January 21, 2024 affecting Reservation Manager and Booking Engine and 1 more component, lasting 23h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 21, 2024, 10:26 AM UTC
We're currently experiencing some issues with payment transactions in Cubilis and Bookingplanner. This is due to a problem with one of our external service providers. Our team is actively working with them to resolve this as quickly as possible. We apologise for any inconvenience this may cause and will keep you updated on this channel.
- identified Jan 21, 2024, 12:04 PM UTC
We've been informed by our external provider that the current issue with payment transactions in Cubilis and Bookingplanner is a general problem, not specific to our services. They are working hard to fix it. We will provide updates as we receive more information.
- resolved Jan 22, 2024, 09:37 AM UTC
The issues with payment transactions in Cubilis and Bookingplanner have been resolved. Our external service provider has successfully addressed the problem and all services are now operating normally. We thank you for your patience during this time and apologise for any inconvenience caused.