Stardekk incident

Reservations inaccessible in channel manager

Notice Resolved View vendor source →

Stardekk experienced a notice incident on May 10, 2024 affecting Booking Engine and Channel Manager, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2024, 09:30 AM UTC
Resolved
May 10, 2024, 10:06 AM UTC
Duration
36m
Detected by Pingoru
May 10, 2024, 09:30 AM UTC

Affected components

Booking EngineChannel Manager

Update timeline

  1. resolved May 10, 2024, 09:15 AM UTC

    We experienced an issue where customers were unable to access their reservations for a period of time. Our team has detected and resolved the issue. We advise reviewing reservations added or updated today between 10:30 AM and 11:06 AM CET to ensure everything is accurate. Thank you for your cooperation and understanding during this process. If you encounter any further issues, please don't hesitate to reach out.