Stardekk incident

Issues with adding payments and creating keycards in PMS Bookingplanner

Minor Resolved View vendor source →

Stardekk experienced a minor incident on September 11, 2024 affecting Reservation Manager, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2024, 07:41 AM UTC
Resolved
Sep 11, 2024, 10:35 AM UTC
Duration
2h 54m
Detected by Pingoru
Sep 11, 2024, 07:41 AM UTC

Affected components

Reservation Manager

Update timeline

  1. identified Sep 11, 2024, 07:41 AM UTC

    We have identified an issue in Bookingplanner which makes it impossible to generate a keycard. We are currently working on a fix. Payments are also affected. When adding a payment to a folio, a notification of a 'Technical error' can be seen. The payment does get added to the folio but does not become visible instantly. A temporary solution is to refresh the page (F5 on Windows, Command-R on Mac) after adding the payment. Further updates about these issues will be posted here.

  2. monitoring Sep 11, 2024, 08:19 AM UTC

    Services are returning to normal and you should be able to create keys and add payments without issues again. We will continue to monitor the situation.

  3. resolved Sep 11, 2024, 10:35 AM UTC

    All systems are running as normal. The team will continue to monitor.