Stardekk experienced a major incident on March 18, 2026 affecting Reservation Manager and Booking Engine, lasting 14h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2026, 05:01 PM UTC
We are currently investigating an issue affecting the booking engine and reservation manager. Some users may experience timeouts when using these products. We are actively looking into the root cause and will share updates as soon as we have more information. Started: 17:10
- investigating Mar 18, 2026, 05:01 PM UTC
We are continuing to investigate this issue.
- investigating Mar 18, 2026, 05:11 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 18, 2026, 05:15 PM UTC
Reservation Manager: We have identified the cause of the issue and implemented a fix for Reservation Manager. We are currently monitoring the situation to confirm full recovery. We will provide a final update once the issue is fully resolved. Booking Engine: We have identified the cause of the issue and implemented a fix, however some users may still experience degraded performance in the booking engine. We continue to monitor the situation closely.
- monitoring Mar 18, 2026, 05:28 PM UTC
Both the booking engine and reservation manager are now operational again. We are continuing to monitor the situation to ensure full stability. We will confirm once monitoring is complete.
- resolved Mar 19, 2026, 07:38 AM UTC
This incident has been resolved.