SSA experienced a major incident on June 10, 2024, lasting 1d. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 29, 2025, 01:21 PM UTC
We experienced a disruption in service which impacted access to mySSA. The outage was caused by a significant increase in systems workloads, which led to slower performance in key systems that support login and authentication services. We quickly identified the source of the problem and made the necessary adjustments to restore full functionality. We apologize for the inconvenience this disruption may have caused. Thank you for your understanding and continued trust as we work to ensure that such issues are minimized in the future.