SSA incident

Interruption of Services on my Social Security Webapp

Critical Resolved View vendor source →

SSA experienced a critical incident on June 1, 2025 affecting my Social Security Webapp Health, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2025, 01:03 PM UTC
Resolved
Jun 01, 2025, 03:59 PM UTC
Duration
2h 56m
Detected by Pingoru
Jun 01, 2025, 01:03 PM UTC

Affected components

my Social Security Webapp Health

Update timeline

  1. investigating Jun 01, 2025, 01:03 PM UTC

    We sincerely apologize for the disruption in service you are currently experiencing. We understand how important this is to you, and we are actively investigating the issue to resolve it as quickly as possible. Your patience and understanding during this time are greatly appreciated.

  2. investigating Jun 01, 2025, 02:51 PM UTC

    my Social Security online services may currently be unavailable. We sincerely apologize for the disruption in service you are currently experiencing. We understand how important this is to you, and we are actively investigating the issue to resolve it as quickly as possible.

  3. resolved Jun 01, 2025, 03:59 PM UTC

    We are pleased to inform you that the recent service disruption has been resolved. Technicians identified and corrected an inefficient process related to our database services that was causing the disruption. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding while we corrected the issue.