SQUIRE experienced a minor incident on June 5, 2026 affecting SQUIRE, lasting 9h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2026, 04:02 PM UTC
We are currently investigating reports of slowness when performing certain functions in SQUIRE. Some users may experience delays. Our team is actively looking into the cause and working to restore normal performance. We will post an update as soon as we have more information.
- identified Jun 05, 2026, 04:12 PM UTC
We have identified the issue. A system outage with one of our search partners is affecting the ability to look up clients and appointments in SQUIRE. All other systems are operating normally. Our team is actively exploring options to mitigate the impact in this area while the partner works to restore service. We will post an update as soon as we have more information.
- monitoring Jun 05, 2026, 05:31 PM UTC
Our search partner has restored service, and the ability to look up clients and appointments in SQUIRE is returning to normal. We are monitoring closely to confirm performance is fully stable before resolving this incident.
- monitoring Jun 05, 2026, 07:16 PM UTC
Performance Recovering: Client and appointment lookup is back up and running. Some users may still experience intermittent slowness as performance stabilizes. Our team is continuing to work on a full resolution and is monitoring the system closely. We will post a final update once things are fully back to normal.
- monitoring Jun 05, 2026, 10:47 PM UTC
Client and appointment lookup have returned to normal operation, and performance has held steady since our last update. We are keeping this incident open while we continue to monitor closely and confirm full stability. We expect to post a final resolution update once we are confident performance is sustained.
- resolved Jun 06, 2026, 01:55 AM UTC
This incident has been resolved. The issue with our search partner has been resolved, and the ability to look up clients and appointments in SQUIRE is now functioning normally. Thank you for your patience.