Sprout Social incident

Instagram Issue - code-like text being sent out as an automated response

Notice Resolved View vendor source →

Sprout Social experienced a notice incident on December 17, 2024 affecting Sprout Social Web Application, lasting 12h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 04:31 AM UTC
Resolved
Dec 17, 2024, 04:41 PM UTC
Duration
12h 10m
Detected by Pingoru
Dec 17, 2024, 04:31 AM UTC

Affected components

Sprout Social Web Application

Update timeline

  1. investigating Dec 17, 2024, 04:31 AM UTC

    Instagram is currently experiencing difficulties that affect replies for direct messages and stories. These issues began on December 16 at approximately 6:30 PM CST. As a result of this issue, you may experience code-like text being sent out as an automated response. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

  2. monitoring Dec 17, 2024, 07:02 AM UTC

    Instagram has implemented a fix and we are currently monitoring the results.

  3. resolved Dec 17, 2024, 04:41 PM UTC

    This incident has been resolved.