Sprout Social incident

Trustpilot Issues Due to Scheduled Maintenance

Minor Resolved View vendor source →

Sprout Social experienced a minor incident on February 17, 2025 affecting Sprout Social Web Application, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2025, 03:53 PM UTC
Resolved
Feb 20, 2025, 02:59 PM UTC
Duration
2d 23h
Detected by Pingoru
Feb 17, 2025, 03:53 PM UTC

Affected components

Sprout Social Web Application

Update timeline

  1. identified Feb 17, 2025, 03:53 PM UTC

    Trustpilot is currently undergoing scheduled maintenance, affecting Sprout’s Reviews, Reporting and Profile Connection features. This maintenance began on February 17, 2025, at 2:00 AM CST and is expected to conclude on February 18, 2025, at 6:20 AM CST. During this time, you may experience: - Delays in Trustpilot Reviews appearing in Sprout - Issues with data loading for Trustpilot - Errors when reauthorizing Trustpilot profiles in Sprout We are actively monitoring the situation and apologize for any inconvenience. Subscribe to receive status updates.

  2. resolved Feb 20, 2025, 02:59 PM UTC

    This incident has been resolved.