Sprout Social incident

Instagram Connection Issue

Minor Resolved View vendor source →

Sprout Social experienced a minor incident on August 28, 2024 affecting Sprout Social Web Application, lasting 11h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2024, 03:42 AM UTC
Resolved
Aug 28, 2024, 03:28 PM UTC
Duration
11h 46m
Detected by Pingoru
Aug 28, 2024, 03:42 AM UTC

Affected components

Sprout Social Web Application

Update timeline

  1. investigating Aug 28, 2024, 03:42 AM UTC

    Sprout is currently experiencing issues with connections affecting Instagram. This issue started on August 27, at approximately 1 PM (Central) Our engineers have escalated this issue to Meta and are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status updates.

  2. investigating Aug 28, 2024, 12:47 PM UTC

    Sprout is currently experiencing issues with connections affecting Instagram Basic (Personal) Accounts. This issue started on August 27, at approximately 1 PM (Central) Our engineers have escalated this issue to Meta and are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status updates.

  3. resolved Aug 28, 2024, 03:28 PM UTC

    Meta has confirmed that the issue is now resolved. We apologize for any inconvenience.